Refund policy

Refund policy

Last updated: October 8, 2026

Opened or Shipped Items

No refunds or returns once an item has been opened or shipped, except for unique circumstances and solely at the discretion of Dark Ecko Gaming. This includes break spots, mystery packs and pull boxes once the product has been opened on stream.

Cancellations Requested by You

If you need to cancel an order before the item has been opened or shipped, contact us as soon as possible. Cancellation requests are reviewed case by case and may be honored at our discretion. Buyer-initiated cancellations that we honor are refunded less a 5% restocking fee.

Cancellations by Dark Ecko Gaming

If we cancel your order for any reason, including an item being out of stock, a pricing or listing error, or a break we are unable to run, you will be refunded in full. If a break is postponed instead, your spot carries over to the rescheduled stream.

Lost Mail

Dark Ecko Gaming does not hold responsibility for untracked mail that is lost. See our Shipping Policy for shipping options.

How Refunds Are Issued

Approved refunds are issued to the original payment method.

Contact

To request a cancellation or ask about a refund, email orders@darkeckogaming.com or reach us on Discord or Instagram. Please include your order number.